Shahinur Rahman
Retail Operations Leader | Program Management | Cross-Functional Leadership | Apple Retail | Global Store Operations
- Role
- Manager at Apple
- Location
- Concord, CA, US
- LinkedIn followers
- 500 followers
About Shahinur Rahman
Retail operations and program leader with over 15 years of experience delivering exceptional customer experiences and operational excellence across high-volume retail environments.Throughout my career at Apple Retail, I have focused on building high-performing teams, executing large operational initiatives, and collaborating with cross-functional partners to deliver programs that improve both the employee and customer experience.My experience includes supporting flagship retail locations, leading service operations, and driving adoption of company initiatives that strengthen engagement across Apple’s product and service ecosystem.I’m particularly passionate about initiatives that bring teams together to deliver consistent, scalable retail experiences, and I’m excited by opportunities to contribute to programs that support global retail expansion and operational excellence.
Experience
Manager
Oct 2016 — Present · US
Lead service operations and Genius Bar teams in high-volume Apple Retail environments.• Partner with cross-functional teams to execute operational programs and improve customer experience.• Supported leadership operations at Apple’s Fifth Avenue flagship store, collaborating with a workforce of 800+ employees.• Led adoption of Apple Card Monthly Installments through team education and operational execution.• Partnered across teams to support company initiatives including the Extended Battery Replacement Program.• Develop and coach team members through structured leadership and performance development.
Education
Pace University - Lubin School of Business
Master of Business Administration (M.B.A.), International Business and Finance
2010 — 2012
City University of New York-Baruch College
Bachelor’s Degree, Computer and Information Sciences, General
1999 — 2003
Skills
- Management
- Team Building
- Retail
- Store Operations
- Customer Service
- Driving Results
- Merchandising
- Visual Merchandising
- Time Management
- Apparel
- Store Management
- Hiring
- Retail Sales
- Sales
- Fashion
- Employee Training
- Merchandise Planning
- Leadership
- Trend Analysis
- Profit
- Training
- Customer Satisfaction
- New Store Openings
- Inventory Management
- Inventory Control
- People Development
- Customer Experience
- Event Planning
- Loss Prevention
- Social Media
- Recruiting
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