Shahin Shabahang

Patient Experience Navigator @Stanford Medicine Children's Health

Palo Alto, CA, US

Support patients\' medical care by providing non-clinical guidance and assistance for patients and families. Responsible for visits to patients and their family members, acting as a communication liaison, hearing and understanding patient and family needs, desires and concerns, assisting with resources. Guiding and connecting patients and families to a range of non-medical services, amenities, and information that can support effective healing. Work with other members of patients\' care teams to provide a nurturing experience for the families. Addressing complaints and grievances with the formal process. Grant writing for ideas to provide more care and compassion to patients and families. Striving for improvements through A3 process and every day improvement ideas. Recipient of multiple Rose awards.

Cornell University

Certificate

Lincoln Law School of San Jose

J.D.

The Beryl Institute / The Patient Experience Institute

Certified Patient Experience Professional

University of California, Santa Barbara

B.A.