Shahil Kumar
Fraud & Risk analyst (PRO) | Amazon | Fraud Prevention&Risk Analytics | SQL | Power BI | Risk Management| Trust & Safety | Advance Excel | AML| Amazon quicksight|ETL|Chargeback Loss Reduction|Project Management
- Role
- Fraud & Risk Analyst at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shahil Kumar
I am a Senior Fraud Risk Analyst with 6+ years of experience in fraud detection, payment risk analytics, chargeback mitigation, and business intelligence. My career has been shaped within high-growth e-commerce and fintech environments, where I have consistently delivered measurable results:Prevented $900K+ potential fraud losses through advanced analytics.Elevated Contact Resolution Rate (CRR) from 60% → 83%, with a set target of 90% by 2025.Reduced chargeback exposure by 80% via targeted audits and SOP re-engineering.Built SQL + QuickSight dashboards to track HRR, ISR, and CRR in real-time, reducing manual reporting by 60%.Mentored and led 43+ fraud investigators, improving accuracy and productivity by 10% YoY.I combine data-driven decisioning with strategic leadership to optimize fraud prevention frameworks, safeguard revenue, and enhance customer trust. Skilled in SQL, Amazon QuickSight, Tableau, AWS, ETL processes, and Advanced Excel, I thrive at the intersection of risk strategy, operations, and data analytics.
Experience
Fraud & Risk Analyst
Jun 2019 — Present · Bengaluru, IN
Amazon | Senior Fraud Risk Analyst & Business Intelligence Specialist Bangalore | Jun 2022 – PresentSpearheaded fraud prevention initiatives, reducing $900K+ in potential losses.Designed workflows and training programs that improved CRR by 23%.Developed SQL + QuickSight dashboards, cutting manual reporting by 60%.Conducted audits & shared best-practice feedback with investigators to ensure SOP adherence.Partnered with ML teams on predictive fraud models, strengthening early detection.Amazon | Fraud Risk Analyst (Payment Risk Analytics) Bangalore | Jun 2019 – May 2022Created a fraud prevention framework, cutting bad debt from $1.5M → $0.6M.Performed investigations across multiple marketplaces.Built performance scorecards for investigators, enabling precision coaching.Automated reporting pipelines, delivering faster and more accurate insights.Fraud Detection | Payment Risk Analytics | Chargeback Mitigation | CRR Optimization | Risk Strategy | SQL | Amazon QuickSight | Tableau | AWS | ETL Processes | Data Analytics | Process Automation | Investigator Coaching | SOP Compliance | Business intelligence
Education
Banaras Hindu University
Graduation in German Language
2016 — 2019
Mahaveer inter college Gaya Bihar
Intermediate
2012 — 2014
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