Shahil Ahmed

About Shahil Ahmed

I’m a Knowledge Management and Content Operations professional with 5+ years of experience driving governance, quality, and operational excellence across global organizations including Deloitte and Amazon. My work sits at the intersection of Knowledge Management (KM), SharePoint governance, content compliance, and data-driven performance reporting. I specialize in architecting structured document libraries, designing metadata strategies, improving information architecture, and strengthening publishing workflows to ensure enterprise content is accurate, compliant, and easily discoverable. At Deloitte, I manage end-to-end knowledge publishing and repository governance — applying metadata frameworks, lifecycle controls, and content sanitization practices to support audit readiness and confidentiality standards. I partner cross-functionally with consulting, risk, and leadership teams to enable secure and scalable knowledge sharing across the digital workplace. Previously at Amazon Prime Video, I led quality governance and KPI reporting initiatives that improved defect tracking (DPO/DPU), reduced recurring errors through root-cause analysis, and enhanced user experience through accurate metadata and compliance enforcement. I also built performance dashboards and trend reports to support stakeholder decision-making. Core areas of expertise include: • Knowledge Management & Enterprise Content Management (ECM) • SharePoint Document Library Architecture & Metadata Strategy • Content Governance & Compliance • Power BI Dashboarding & KPI Reporting • SOP Development & Workflow Optimization • Stakeholder Engagement & PMO Support • Process Improvement & Operational Excellence If you’re working on KM transformation, intranet modernization, or operational governance initiatives — I’d be glad to connect.

Experience

1. Knowledge Analyst - Core Knowledge Services

   Deloitte

   Sep 2024 — Present · Hyderabad, IN

   Execute end-to-end knowledge publishing and governance for a global repository, including multi-language project summaries and internal assets, ensuring quality, accuracy, and policy compliance. • Curate and proofread business content (e.g, proposals, deliverables, thought leadership, white papers, learning materials, newsletters) to meet publishing standards and turnaround expectations. • Perform content sanitization to protect sensitive client information and ensure alignment with confidentiality and intellectual property (IP) requirements. • Use GenAI prompting + targeted research to identify/flag potentially sensitive or noncompliant information, improving review effectiveness and supporting compliant publication. • Apply metadata, tagging, and content organization practices to improve portal search retrieval and findability (search optimization/SEO-style approach).• Partner with stakeholders to clarify requirements, provide status updates, resolve issues, and improve customer experience for internal users.

Education

• Assam Engineering College

  Bachelor's degree, ELECTRICAL ENGINEERING

Skills

• Engineering
• Teamwork