Shahida Robertson-Davis

About Shahida Robertson-Davis

I’m an interdisciplinary consultant with 8+ years of experience helping organizations navigate complex business and service challenges through research, systems thinking, and technology-enabled solutions. My work sits at the intersection of technical implementation, service design, and business transformation — supporting teams as they improve how services operate, how programs scale, and how users experience systems.Across public sector, nonprofit, healthcare, and commercial environments, I’ve led discovery efforts, facilitated stakeholder workshops, analyzed workflows, and translated qualitative and operational insights into actionable strategies and implementation roadmaps. I’m especially skilled at bridging business goals with technical realities, ensuring solutions are both human-centered and operationally sustainable.In parallel with client work, I actively apply design and experimentation methods to develop and test service concepts and health-focused programs, strengthening my perspective on behavior, engagement, and real-world service adoption. This hands-on approach continuously informs how I approach research, innovation, and system design challenges in professional settings.I’m driven by work that improves access, efficiency, and long-term impact through thoughtful design and evidence-informed decision-making — whether in digital transformation, public service modernization, or innovation programs focused on growth and sustainability.

Experience

1. Customer Engagement Manager

   Viatrie

   Jun 2024 — Present

Education

• Northwestern State University

  Bachelor's degree, Mass Communication/Media Studies

  2005 — 2009

• Liberty University

  Master of Business Administration - MBA

  2018 — 2020