Shahid Mohammad Rashid
Services Deal Desk Manager @ServiceNow
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WORK HISTORY
Services Deal Desk Manager @ServiceNow
New Delhi, IN
Qualify requests, help define plan to estimate, to scope and to develop proposals-Analyze customer needs and requirements and research ServiceNow and other various sources of information to compose custom and boilerplate business and technical content that effectively communicate the scope and value of services-Review customer-defined scope & requirements, as well as business, technical, legal, and financial requirements and develop the plan, outline, and timetable to deliver a compelling, compliant response-Coordinate the information required to produce the SOWs, proposals and other materials, manage multiple projects at once to meet deadlines-Manage the process of deliverable creation to support Implementation and Advisory engagements for largest and most complex customers-Work closely with various resources including but not limited to Services Sales, Success, Delivery, Legal, Finance Sales, Operations and other groups-Create, collect, proofread, organize, format and review drafts and final editions of documents for readability and alignment with customer requirements and compliance with ServiceNow business and legal policies and practices-Prepare and participate in Deal Validation meetings for large proposals / SOWs review SOW contents with participants and explain content. Manage updates as applicable-Collaborate with other team members as well as cross-functional subject matter experts to periodically review and update or retire PS processes, procedures, standards and tools-Augment and manage knowledge base to provide response content that includes only the most accurate and current company, software and services information-Maintain / expand current knowledge of the platform via internal webinars, case study, training and all other resources available-Maintain accurate records of proposals submitted as well as drafts, approvals, and other supporting documents.
EDUCATION
Jamia Hamdard
MCA, Computer Application
Jamia Hamdard
BCA, Computer Application
ABOUT SHAHID MOHAMMAD RASHID
With nearly two decades of IT industry experience, I\'ve evolved through multiple roles that have shaped my expertise. For the past three years, I\'ve specialized as a Services Deal Desk Manager at ServiceNow, focusing on strategic deal structuring, negotiation, and contract management for enterprise-level implementations.What I Do:I qualify service requests, develop compelling proposals, and manage complex deals for ServiceNow\'s largest customers. My work spans cross-functional collaboration with Sales, Finance, Legal, and Delivery teams to create Statements of Work, manage deal validation processes, and ensure seamless execution of service agreements.My Journey:Before transitioning to Services Deal Desk operations, I built a strong foundation in Presales Support and Delivery Management, implementing and optimizing enterprise solutions using BMC Remedy, ServiceNow, and Symphony SummitAI. This technical background gives me unique insight into translating complex customer requirements into actionable service delivery plans.Core Strengths:Deal structuring, negotiation & contract managementProposal development & presales supportEnd-to-end delivery management & quality assuranceCross-functional stakeholder collaborationProcess optimization for operational efficiencyI thrive at the intersection of business strategy and technical execution, balancing customer needs with organizational objectives to drive mutually beneficial outcomes.
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