Shahid M.

About Shahid M.

Experienced Content management professional with a demonstrated history of working in B2B…

Experience

1. Content Reviewer

   Amazon

   Jul 2020 — Present · Bengaluru, IN

   Currently working with FireTV team, responsible for ad moderation with 99% precision on Screensaver, Feature Rotator, and Sponsored Tiles- Prepare Weekly Business Review (WBR) and Monthly Business Review (MBR) reports to track key performance metrics- Resolve trouble tickets (TTs) raised by account managers and advertisers for corrections or resubmissions of ad campaigns, ensuring timely resolutions- Got cross-trained on different processes within ATO, including Products, Stores, Sites, and Self Service Display Video Ads (SSDVA).4 year tenure with the Books process being my core work process- Mentor new hires and collaborate on improving internal ad policies for better clarity and compliance- Conducted in-depth policy analysis and collaborated with the policy team to refine moderation guidelines, leading to a 6% reduction in policy-related errors- Implemented precision and productivity improvement strategies, optimizing workflows to maintain a 99% accuracy rate while increasing processing efficiency- Designed and led quality training programs, reducing inconsistencies in ad moderation by 15% over a three-month period. Also, served as the primary POC for a UAT done between Books and Stores team- Managed operational escalations, analyzed root causes of inconsistencies, and presented data-driven solutions to leadership- Spearheaded initiatives to enhance automation in moderation, reducing manual intervention and improving turnaround time- Played a key role in cross-functional collaborations with internal stakeholders, ensuring seamless alignment between policy enforcement and advertiser requirements.