Shahi M.
Enthusiastic and Detail-Oriented Recent Graduate
- Role
- Chief Operations Officer at Momentum Auto Group
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Shahi M.
As a recent graduate of John Jay College with a Bachelor\'s in Criminal Justice, my…
Experience
Chief Operations Officer
Feb 2024 — Present · Queens, NY, US
Operational Efficiency: Streamlined daily operations by optimizing fleet scheduling, vehicle maintenance procedures, customer service protocols, and inventory control systems, ensuring maximum vehicle utilization and minimal downtime across all departments-Fleet Expansion & Utilization: Developed and executed strategies for fleet expansion and rotation based on market demand and data analysis, ensuring a balanced mix of vehicle types and maximizing availability while minimizing maintenance-related downtime-Customer Experience: Implemented customer-centric systems, including an intuitive online booking platform, streamlined vehicle pick-up/drop-off processes, and personalized post-rental follow-ups, resulting in improved customer satisfaction and higher rates of repeat business-Marketing & Brand Growth: Led digital marketing efforts (SEO, social media, email campaigns) and forged strategic partnerships with local businesses, increasing brand visibility, customer acquisition, and market share through targeted marketing initiatives-Financial Oversight & Reporting: Managed comprehensive budgeting and financial reporting processes, including pricing strategies and cost analysis, to ensure profitability, maintain competitive pricing, and support long-term business growth.
Education
John Jay College (CUNY)
Bachelor of Science - BS
Queensborough Community College of The City University of New York (CUNY)
Bachelor of Science - BS
Epic High School South
High School Diploma
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