Shaheera Shaik

Experience

1. Software Engineer

   KPMG

   Jan 2021 — Present

   Having total 3+Yrs of experience on ServiceNow ITSM Tool as a Developer and Administrator.· Worked as a Software Engineer at KPMG.· Good knowledge on ITSM, JavaScript.· Worked on UI policies, UI actions and business rules.· Created various ServiceNow applications,modules, and tables as per the user requirement.· Adding and administrating users, groups and roles.· Worked on creating Catalogue Items, and Order Guides.· Implementation of Email Notification and Events.· Used Import Sets to extract data from various sources.· Used Update sets to move customization from instance to instance.· Implementing security mechanism using Access Control.· Creating workflow activities and approvals.· Personalizing and creating forms and fields for the various roles and groups to target company requirements.· Creation of application and modules to the application.· Implementation of Service Level Management.· Understanding the technical & functional specifications and designing, developing, testing, troubleshooting, and debugging the applications.· Managing smooth implementation and testing of the application at client location; ensuring defect-free application by testing modules as per agreed specifications· Providing post-implementation, enhancement, and maintenance support to clients or application.