Shaheen Naz
Datacenter Technician @Microsoft
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WORK HISTORY
Datacenter Technician @Microsoft
Mount Pleasant, WI, US
Install, configure, and maintain servers, network devices, and storage systemsPerform advanced hardware troubleshooting and root-cause analysisManage rack-and-stack operations, structured cabling, labeling, and documentationMonitor environmental conditions such as power, cooling, and airflowSupport power systems including PDUs, UPS, and generator interfacesExecute break/fix repairs and coordinate vendor support when neededLead and mentor junior technicians; review work for accuracy and best practicesFollow and help improve standard operating procedures (SOPs) and change controlsSupport data center builds, expansions, and migrationsEnsure compliance with safety, security, and operational policiesParticipate in on-call rotations and after-hours maintenance windows
EDUCATION
Kaplan
GED, General Studies
ABOUT SHAHEEN NAZ
Hello! I’m Shaheen Naz, an Information Technology Professional with hands-on experience in IT Support and System Administration. Skilled in diagnosing and resolving hardware, software, and network issues across diverse environments. Strong background in troubleshooting, user support, and managing IT infrastructure.CompTIA A+| CompTIA Network+| Microsoft 365 | FortiGate | VMware ESXi | Dell Servers | Mikrotik | MFA | Office 365 Administration | CCTV Support | Help Desk & Technical Support.
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