Shaheen Feroze

Experience

1. Human Resources Technology Benefit Analyst

   Raytheon

   Aug 2023 — Present

   Executed test plans, conducted system testing, and resolved issues or discrepancies identified during the testing process. • Oversee weekly project status reporting for the Benefits Integration Systems Team, maintaining organized, accurate updates across SharePoint and JIRA platforms.• Designed and implemented JIRA standard work documentation to enable seamless task continuity and enabling team members to manage workflows independently.• Manage weekly leave correction processes by auditing and reconciling employee leave data across internal systems and external benefit vendors (Alight and Conduent) to ensure consistency and accuracy.• Collaborate with cross-functional teams to resolve discrepancies, streamline benefit administration processes, and enhance system accuracy and efficiency.• Managed weekly processing of indicative edits for benefit vendors Alight and Conduent in team member’s absence, ensuring corrections were communicated effectively between internal and vendor systems.• Delivered user training sessions and ongoing support to maximize effective use of benefit systems and integrations.• Stay informed on industry trends, regulatory updates, and best practices related to benefit support, compliance, risk mitigation, and process improvements.• Build and sustain positive, professional relationships with vendors and stakeholders to drive mutual objectives.

Education

• University of Houston

  Bachelor of Business Administration (BBA)

Skills

• Hospitality Management
• Employee Training
• Event Management
• Hospitality Industry
• Revenue Analysis
• Recruiting
• Resorts
• Catering
• Pre-Opening
• Hotels
• New Hire Orientations
• Restaurant Management
• Human Resources
• Employment Law
• Hospitality
• People Skills
• Hotel Management
• Food & Beverage
• Management
• Customer Service