Shaheena Ali

Operations and Compliance Manager @Smartr365

London, GB

Operational management specialist with a proven record of designing, optimising and managing cross- functional processes to support organisational growth. Responsible for people, compliance and operational functions.• Leads the Operations function, driving continuous improvement across processes, systems and best practices to support business performance and efficiency.• Collaborates with Finance, Product, Engineering, Support and Commercial departments to ensure operational alignment and delivery across the organisation.• Owns the full employee lifecycle across the UK and overseas including workforce planning, recruitment, contracts, onboarding, performance management, learning and development, pensions and benefits management, employee relations, absence management, immigration compliance, redundancies and exits, underpinned by a robust HR framework aligned to employment legislation, best practice and company culture. • Maintains proportionate governance, policies and control frameworks, covering HR, data protection, information security and operational risk. • Responsible for GDPR compliance, ensuring appropriate data handling practices and effective incident response.• ISMS Manager, with responsibility for ISO27001 certification, embedding security controls into everyday operations.• Successfully led the transition to ISO27001:2022 and delivered two consecutive 3-year recertification cycles with zero non-conformities• Oversees vendor management, ensuring services, NDAs and agreements meet compliance and security standards• Responsible for office operations, facilities, health and safety, business insurances, and workplace infrastructure.