Shahed Shaikh

About Shahed Shaikh

Provide excellent customer service: Answer on emails and CMA portals related to online inquiries from pension scheme members and beneficiaries. Handle a variety of inquiries, including: Benefit entitlement queries Pension statement requests Guidance on payment options Explanations of pension scheme rules Address member concerns and complaints Process customer requests accurately and efficiently: Gather and accurately record customer information and details of their inquiries. Process requests for information and services within agreed service level agreements (SLAs). Ensure data accuracy and compliance with data protection regulations (e.g, GDPR). Build and maintain strong customer relationships: Communicate clearly, concisely, and empathetically with customers. Actively listen to customer needs and concerns. Resolve issues promptly and effectively. Proactively identify and address potential customer dissatisfaction. Contribute to team goals: Meet individual and team performance targets (e.g. customer satisfaction scores). Participate in team meetings and contribute to process improvement initiatives. Share knowledge and best practices with colleagues. Maintain professional knowledge: Keep up-to-date with relevant pension legislation, regulations, and internal procedures. Attend training sessions and participate in professional development activities. Develop and maintain a strong understanding of pension scheme rules and benefits

Experience

1. Senior Analyst-operations Management

   Gallagher

   Feb 2025 — Present · Maharashtra, IN

   Technical Assistant – Underwriter | Customer Service Representative at Gallagher | US Insurance • Supporting underwriters with policy documentation, data entry, and risk assessment preparation • Assisting in processing insurance applications, renewals, endorsements, and cancellations • Providing prompt and professional customer service to clients and brokers • Ensuring accuracy and compliance with underwriting guidelines and company standards • Coordinating with internal teams to streamline workflow and resolve policy-related issues • Maintaining organized records and documentation for audit and quality purposes • Contributing to a high-performance team environment focused on service excellence

Education

• Jaykranti college of management katraj

  Msc computer science

  2018 — 2020