Shahbaz Rehman Mallick
Sales Operations Manager II @ Concentrix | Ops Leader | Driving Revenue Growth, Sales Strategy | PGDM IMT Ghaziabad.
- Role
- Sales Operations Manager Ii at Concentrix
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shahbaz Rehman Mallick
A seasoned Sales Operations Manager II at Concentrix, where I expertly steer a dynamic…
Experience
Sales Operations Manager Ii
Aug 2023 — Present · Thane, IN
Awarded the 2024 Leadership Excellence Award for driving innovative sales strategies and impactful initiatives that elevated team performance and organizational success.• Spearheaded the analysis and optimization of service level agreements, driving a 13% increase in Net Promoter Score (NPS) from 64% to 77%.• Improved attendance from 75% to 90% through effective people management and fostering a supportive team culture.• Built and led high-performing teams, transforming sales dynamics with innovative gamification and refined processes. Achieved a 100% increase in sales performance and improved sales conversion from 5% to a consistent 7%+, the highest companywide.• Increased system and tool usage from 30% to 82% through rigorous follow-ups and tailored improvement plans.• Elevated compliance scores from 82.73% to 96.83% by enforcing compliance protocols and ensuring operational excellence.• Led cross-functional collaboration initiatives with multiple teams. Identified and resolved operational challenges, implementing best practices. Demonstrated proactive collaboration and problem-solving skills, resulting in operational enhancements and increased client satisfaction.
Education
Christ Church School (Alumni)
I.S.C., Business/Commerce, General
2008 — 2010
Institute of Management Technology, Ghaziabad
Master of Business Administration - MBA, Marketing/Marketing Management, General
Goethals Memorial School
I.C.S.E.
1999 — 2008
JAI HIND COLLEGE, MUMBAI
Bachelor of Commerce - BCom, Accounting and Business/Management
2010 — 2013
Skills
- Product Development
- Leadership
- Embroidery
- Business Development
- Social Media
- Merchandising
- Social Media Marketing
- Leather
- Textiles
- Fashion
- Sourcing
- Market Research
- Apparel
- Trend Analysis
- Public Speaking
- Public Relations
- Business Strategy
- Management
- Strategic Planning
- Powerpoint
- Microsoft Excel
- International Sales
- Marketing Strategy
- English
- Corel Draw
- Research
- Marketing
- Microsoft Word
- Customer Service
- Fashion Design
- New Business Development
- Negotiation
- Hand Embroidery
- Teamwork
- Team Management
- Microsoft Office
- Sales
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