Shahbaz Naveed

About Shahbaz Naveed

A competent professional with more than 8 years of experience in Data Engineering, Data analysis, Data Annotation, Data Quality assessment entailing Data Analysis and data Validation for various trending technologies. Adept at carrying out continuous improvement of data quality through investigation and rectifying quality issues. Organizational Experienced: Mentoring a team, understanding the analysis scope and requirement, tracking project status with various tools. Training and guiding new joiners and reviewing the work done by less experienced team members to drive the competition. Creatively manage all the business challenges and come up with optimal solutions. I encourage my team to work hard & try to create a positive environment for them. Skilled in Research, Software Testing, Software Development Life Cycle (SDLC), Microsoft Excel, and Management. Strong engineering professional with a Master of Business Administration - MBA focused in Information Technology.•Extraction of different data patterns & preparation of dataset from raw data to train the machine learning algorithm for the ADAS (Autonomous Driving Assistance System). The dataset will train the Machine Learning algorithm to identify different types of objects.• Experienced in Project Planning, Training, Architecting with the Team, troubleshooting problems & challenges and Deployment.Key Skills:• Experience in the relative domain of software testing i.e. Manual Testing as well as Automation Testing.• Involved in Deployment on productions and Customer Issues for every release of the product.• Skilled in research, Software testing, Analytical solutions, Compliance management, Creative thinking, Data modeling, Business intelligence reporting, Analysis tool handling, Problem-solving techniques, Information management, Risk management and team Management. • Skilled in Microsoft Excel, Microsoft Access, Tableau, Business analysis, Data integration, Stakeholder management, Initiation, Critical thinking, Data Collection and Management.• Experience in various Automation tools, Data mining, Autonomous car sensors and LiDAR Technology.• Experienced in Project planning, training, architecting with the team, troubleshooting problems, challenges and deployment.• Reporting, Documentation, Technical writing, Presentations, Planning, Organizing, Directing data processing activities, Operational efficiency, System configuration, Business Information, Business systems, Scaled agile framework, Managing information systems and team leadership.

Experience

1. Client Service Analyst

   eHealth Technologies

   Nov 2025 — Present · Aurangabad, IN

   Working as a Data Analyst within the Customer Success Management team at eHealth Technologies, I specialize in transforming complex client data into actionable insights that drive operational excellence and strategic decision-making. This role is critical in ensuring client satisfaction through data-driven support, proactive issue resolution, and continuous service optimization in a dynamic, fast-paced environment aligned with organizational core values.Key Responsibilities:Data Analysis & Insight Generation: Conduct in-depth research and analysis of client datasets to identify patterns, trends, and performance metrics, including volume trends, turnaround time, SLA adherence, and departmental usage.Dashboard & Reporting Development: Design and maintain interactive dashboards and analytical reports using advanced BI tools to visualize KPIs and client performance trends for internal stakeholders and customer-facing presentations.Customer Engagement Support: Prepare comprehensive data packages for client onboarding, check-in meetings, and strategic reviews, enabling informed decision-making and enhancing customer experience.Cross-Functional Collaboration: Partner with Sales and Customer Success teams to align data insights with business objectives, ensuring seamless integration of analytics into client strategies.Feedback & NPS Analysis: Facilitate Net Promoter Score (NPS) surveys, analyze feedback data to uncover trends, root causes, and actionable recommendations for service improvement.This role combines analytical rigor with customer-centric strategies, leveraging data to enhance service delivery and strengthen client relationships.

Education

• Dr. D. Y. Patil Institute of Engineering & Technology, Pune

  Bachelor of Engineering (BE), Computer Science

  2011 — 2016

• Maulana Azad College of Arts,commerce & Science, Roza Baug

  HSC, Science-Technical

  2008 — 2010

• Millennium Institute of Management

  Master of Business Administration - MBA, Information Technology

  2017 — 2019

Skills

• Microsoft Excel
• Powerpoint
• Customer Service
• Software Implementation
• Project Management
• Data Mining
• Public Speaking
• Leadership
• Software Development Life Cycle (Sdlc)
• Agile Project Management
• Microsoft Office
• Data Analysis
• Technical Support
• Automated Software Testing
• Software Project Management
• Information Technology
• Information Management
• Data Engineering
• Team Management
• Management Information Systems (Mis)
• Microsoft Word
• Big Data
• Software Testing Life Cycle (Stlc)
• Management
• Software Testing
• Scrum
• Software Quality Assurance
• Research