Shahbaz Alam

Customer Service Manager at HCL Technologies

Role
Customer Service Manager at HCLTech
Location
New Delhi, DL, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Customer Service Manager

    HCLTech

    Sep 2024 — Present · Noida, IN

    Customer Success Manager | Building Lasting Client Relationships | Driving Growth & Retention.

Education

  • Allahabad Agricultural Institute

    Master of Business Administration (M.B.A.), Marketing

    2012 — 2014

  • Chhatrapati Shahu Ji Maharaj University

    Bachelor's degree, Mathematics

    2015 — 2019

  • NJSM inter collage

    High School

    1997 — 2008

Skills

  • Team Leadership
  • Process Engineering
  • Qrc
  • Customer Satisfaction
  • Ticketing Systems
  • Customer Support
  • Business Process Outsourcing (Bpo)
  • Customer Retention
  • Customer Service
  • Call Centers
  • Teamwork
  • Team Management

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Shahbaz Alam — Customer Service Manager at HCLTech in New Delhi, DL, IN | Unifers