Shahbaz Alam
Customer Support Representative | Improving Customer Experiences with Empathy & Efficiency | Delivering Exceptional Service and Building Strong Customer Relationships
- Role
- Seller Support Associate at Riseotb
- Location
- Asansol, WB, IN
- LinkedIn followers
- 500 followers
About Shahbaz Alam
I have total 2 years of experience as a customer service associate. I have worked at Kochartech as a chat support executive and after that at tech mahindra as a voice support associate and currently I am working as a customer support associate at Rise OTB.
Experience
Seller Support Associate
Nov 2022 — Present · IN
Provide timely and effective support to sellers through various communication channels (chat, email, phone).• Troubleshoot technical issues related to listings, payments, and account management.• Offer guidance on platform policies, tools, and best practices to improve seller performance.• Collaborate with cross-functional teams to resolve complex cases and improve the seller experience.• Monitor and track issues to ensure resolution and follow-up.
Education
Banwarilal Bhalotia College, Asansol
Bachelor of Commerce - BCom
2017 — 2020
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