Shahbaz Ahmad
Subject Matter Expert @ Wipro | Active Directory, IT Service Management, ServiceNow Admin
- Role
- Subject Matter Expert at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shahbaz Ahmad
Service Desk Lead with strong expertise in Incident Management, Active Directory administration, Azure AD security group management, and IT compliance practices. Proven track record in leading end-to-end service operations, guiding technical teams, and ensuring high-quality service delivery within defined SLAs. Skilled in managing complex user access workflows, resolving escalations, and coordinating with cross-functional teams to ensure seamless IT support. Experienced in Azure AD security groups, Conditional Access policies, and enforcing secure, compliant access controls across enterprise environments. Well-versed in compliance management, audit readiness, governance requirements, and maintaining accurate documentation for internal and external audit standards.
Experience
Subject Matter Expert
Mar 2025 — Present · Bengaluru, IN
Education
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Bachelor of Commerce, Business/Commerce, General
2016 — 2018
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