Shahbaz
E-commerce & Q-Commerce | Central Tracking | Control Tower |B2B/D2C/B2C/MP/ RTV/Reverse Log./ RTO/Claim Dispute/ & Cost Savings, Speed Expert @Nykaa | Ex. Flipkart | Ex. Agron (Appex)
- Role
- Associate Manager at Nykaa
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shahbaz
Me and my team work on Post Order metrics for Nykaa and other business verticals like, Nykaafashion, D2C, Superstore by Nykaa (Modern Trade), NYKD, 20Dresses, Pipabella & other pvt. label brands- Managing smart D2C,B2C & B2B logistics with maximum efficiency- Managing correct logical movement flow control of orders at the right warehouses- Managing the smart allocation of couriers for PAN India services- Managing the Reconciliation team of logistics operations- Driving and managing a team of Data MIS, and controlling operational queries of customers and MBO, EBO, FOFO, NCS, Ecom so on- Building up new processes at the workflow to reduce manual efforts- Managing complete operational journey of shipments (Inflow & Outflow), key metrics -Inward, Outward, and RTO/Reverse (DTO Logistics)- Retail logistic fulfilment - Delivery across all India stores- Minimal cost-optimized logistics11. Focus on improving delivery TAT & improve delivery %- Providing logistic support for various vertical Nykaa businesses ( Nykaa Fashion, Retail for B2C, D2C and B2B ).13. Controlling and resolving high-level courier dispute escalations at every process stage- Specialized in the Hyperlocal operations module.(Developed a channel to fulfil orders through the hyperlocal module from retail stores in a short span of time)- Driving maximum manual tasks towards automation- Report data support for warehouses to monitor and maintain daily performance.
Experience
Associate Manager
Nov 2019 — Present · Gurugram, IN
D2C, B2B, Quick Commerce, and marketplace logistics. Proven ability to optimize processes, reduce costs, and drive high-impact KPIs across diverse retail formats. Key Expertise: • Launched & operationalized 300+ Stores with STO & last-mile delivery, Hyperlocal Logistics: Real-time inventory handling and last-mile execution in time-sensitive, high-demand zones.• D2C Operations (Shopify): Handled order fulfillment, RTO reduction, DTO reverse logistics, and claim management across Amazon, Flipkart & Myntra.• B2B & Modern Trade: Managed Nykaa Fashion B2B (EBO, MBO, GT, MT, NCS), D-Mart MT project, B2B RTV, courier insurance workflows. • Claims & Insurance: Expertise in claim resolution for both marketplace and Shopify D2C orders, • Tech Proficiency: Power BI, Uniware, ClickPost, Shopify, ERP, E-retail WMS, Fleet Management Systems.
Education
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Bachelor's degree, Business/Commerce, General
2012 — 2015
WeSchool ExEd
PGDM, Logistics, Materials, and Supply Chain Management
NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
IT Hardware & Networking, Computer Hardware Engineering
2011 — 2012
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.