Shahbad Mujavar
Process Excellence Consultant | Lean Six Sigma Black Belt | Continuous Improvement | Project Management | 13+ Years in FinTech, Ops & Analytics
- Role
- Process Excellence Consultant at Principal Global Services
- Location
- Surat, IN
- LinkedIn followers
- 500 followers
About Shahbad Mujavar
Profile Overview I\'m a Process Excellence Consultant with 13+ years of experience…
Experience
Process Excellence Consultant
Jun 2023 — Present · Pune, IN
Social Media Complaint Management: Spearheaded initiatives to enhance customer experience by mapping As-Is processes, identifying gaps, and implementing recommendations for social media complaint resolution, earning positive feedback from process owners.• VOC Process Migration (Medallia to Qualtrics): Documented the current Voice of Customer (VOC) process with a detailed RACI matrix to facilitate a smooth system migration, aiding in bottleneck identification and process improvement.• Sourcing - As-Is Process Mapping: Conducted comprehensive As-Is process mapping across all sourcing activities, establishing a foundational understanding crucial for the design and development of To-Be processes.• PGS Report Rationalization (Ongoing): Currently leading the rationalization and automation of all the reports, including identifying redundant reports, integrating new reporting requirements, and developing impactful Power BI visualizations for top management.• CI Portal Creation (Ongoing): Currently developing and implementing a Continuous Improvement (CI) Portal, designed to centralize idea submissions, track project status, and enable cross-departmental leveraging of cost-saving initiatives and insights for management.• Transition: Successfully managed the transition of invoice processing, significantly improving efficiency, reducing lead time, and freeing up the Sourcing team\'s bandwidth for strategic initiatives.
Education
Bangalore University
Master of Business Administration - MBA
2009 — 2011
Veer Narmad South Gujarat University, Surat
Bachelor of Business Administration - BBA
2005 — 2008
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