Shahar Frumkin
Customer Success & Business Ops Leader | Growth-Focused, Team-Driven
- Role
- Director of Customer Success, North America at Upstream Security
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Shahar Frumkin
Seasoned leader in Customer Success and Business Operations with over 15 years of experience designing and optimizing the customer journey end to end. I specialize in crafting and executing strategies that drive retention, enable scalable growth, and ensure operational excellence.Throughout my career, I’ve led cross-functional, customer-facing organizations including Customer Success Management, support, operations, sales enablement, solutions, analytics and reporting, and delivery. I’ve also overseen pre-sales initiatives such as contract negotiation, SLA definition, and process execution, partnering closely with procurement, IT, leadership, system users, and administrators to ensure a seamless path from prospect to satisfied customer and deliver mutual value realization.I thrive on navigating evolving landscapes and continuously seek innovative ways to elevate the customer experience and stay ahead of industry trends. My leadership style emphasizes open communication, collaborative problem solving, and a strong focus on delivering measurable outcomes. I’m proud of building strong team morale and uncovering new opportunities through value-driven, cross-functional collaboration.I’m always happy to connect with others to share insights, collaborate, and drive success for our organizations and customers.Specialties: Customer Success, Customer Experience, SaaS Strategy, Business Operations, Sales Enablement, Process Improvement, Implementation, Onboarding, Renewals and Expansion, Data Analytics, Behavioral Analytics, Business Intelligence, Financial Analysis, Contract Negotiation, Team Leadership, Cross-Functional Collaboration, Scalable Growth
Experience
Director of Customer Success, North America
Oct 2025 — Present · New York, NY, US
Education
Ben-Gurion University of the Negev
Bachelor's Degree, Psychology, Management
2006 — 2009
Brandeis University
Master of Business Administration (MBA), Data Analytics, Operations
2013 — 2015
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