Shahana Parveen
Lead Workforce Management Analyst @Concentrix
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WORK HISTORY
Lead Workforce Management Analyst @Concentrix
Gurugram, IN
EDUCATION
Chaudhary Ranbir Singh University Jind
Bachelor of Education - BEd, 80% with Grade A
GGSSS
10th, 8.8
SKV
12th, Science, 84%
Delhi University
B.sc Mathematics Hons., Development Mathematical Skills, 7.3 CGPA with Grade A
Indira Gandhi National Open University
M.SC Mathematics with Applications in Computer Science, Mathematics and Computer Science
ABOUT SHAHANA PARVEEN
I have a 2 years of experience in WFM as a Real time management Analyst and 2.9 years of experience in US healthcare.As a Real Time Analyst I\'m responsible for managing and ensuring that the service level agreements for various programs are met. Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc. Work closely with client to address schedule changes/concerns. Analyse staffing at the postmortem and intraday level to drive decision making.
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