Shahadat Hossain

Technical Support Manager @Red Elephant | Design + Architectural Signage

Lewisville, TX, US

Preconstruction Evaluation: o Recommend material selections, mounting methods and fabrication techniques that align with client objectives and production capacity. o Modify standard product offerings to suit specific site or design conditions without compromising quality or cost-effectiveness. o Maintain accurate records of all leads and customer interactions in the company’s CRM system. o Stay updated on industry competitors, market conditions and emerging trends to better understand and serve client needs. o Assess technical feasibility of proposed projects and identify potential risks or modifications required. o Review architectural drawings, site plans and specs to determine compliance with codes, permitting needs and installation logistics. Solution Engineering: o Partner with the sales team to refine scope and value-engineer proposals during the bid stage. o Interface with design, permitting and fabrication departments to ensure project viability before commitments are made. Cross-Functional Coordination: o Participate in client meetings as the technical subject matter expert. o Help communicate technical solutions clearly to both clients and internal stakeholders. o Deliver exceptional customer experiences providing hands-on explanations of new or updated products. o Build and sustain long-lasting relationships with Client-Facing Technical Support. Documentation & Handoff: o Create and review detailed PreCon documentation, including takeoffs, technical assumptions, and design recommendations. o Assist with preparing engineering packages and scope clarifications for handoff to project management.

Bangladesh University of Engineering and Technology

Bachelor's degree

Institute of Business Administration, University of Dhaka

Master of Business Administration - MBA

Lamar University

Master of Engineering - MEng