Neel Shah
Software Engineer @ Amazon Connect (AWS) | Building AI-Driven Solutions to Enhance Agent Experience & Efficiency
- Role
- Software Engineer - Amazon Connect (Aws) at Amazon Web Services (AWS)
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Software Engineer - Amazon Connect (Aws)
Jan 2023 — Present · Seattle, WA, US
I lead the Engineering team at Amazon Connect, driving the native integration of Amazon Connect into Salesforce Service Cloud to deliver a seamless, AI-powered customer service experience. I delivered (-) and the, empowering 200K+ agents to assist customers with the full capabilities of Amazon Connect.* Leading a team of 6+ engineers to design and develop native Amazon Connect integration with Salesforce Service Cloud.* Driving cross-company collaboration with Salesforce and AWS to deliver a high-quality, seamless product.* Defining team vision, charter, and roadmap while engaging with customers to enhance Amazon Connect adoption.* Translating requirements into scalable technical solutions and overseeing the full development lifecycle.* Conducting design reviews, optimizing architecture, and ensuring performance, scalability, and maintainability.* Managing resources across initiatives, aligning technology with business goals and project timelines.
Education
Indian Institute of Technology Jodhpur
Bachelor of Technology - BTech, Electrical and Electronics Engineering
2014 — 2018
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