Shah Nawaz Khan
NOC Analyst @ AppDirect | Windows Server, IT Operations | Network Operations Center | Incident Management | ITIL | AWS | Azure | Solarwinds
- Role
- Noc Analyst at AppDirect
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Shah Nawaz Khan
I’m a Cloud & NOC Operations Engineer with 5 years of experience specializing in incident management, monitoring, and cloud infrastructure operations. I thrive in 24/7 environments where uptime, SLA compliance, and fast response matter most.My expertise includes infrastructure and application monitoring using SolarWinds, Datadog, Site24x7, AWS CloudWatch, Prometheus, and Grafana. I’ve consistently reduced Mean Time to Resolution (MTTR), improved alert accuracy, and delivered 99.9%+ uptime by applying ITIL best practices and automation.Key strengths:Incident Lifecycle Management (SEV1–SEV3) – driving root cause analysis and SLA adherence.Cloud Operations – AWS, Azure, GCP with IAM, patch management, and monitoring dashboards.Automation & Reporting – scripting in Python/PowerShell, custom dashboards, and AWS Well-Architected Framework assessments.Collaboration & Communication – clear escalation, stakeholder updates, and knowledge sharing through runbooks and documentation.I’m passionate about proactive monitoring, reliability engineering, and continuous improvement. Open to roles such as NOC Engineer, Monitoring Engineer, Incident Management Analyst, or Cloud Operations Engineer where I can apply my skills to help organizations achieve operational excellence.
Experience
Noc Analyst
Nov 2025 — Present
Education
All Saints' Church School
Intermediate, Maths and Science
2005 — 2012
VARDHMANA MAHAVEER OPEN UNIVERSITY
RSCIT, Computer/Information Technology Administration and Management
2018 — 2018
Maharishi Arvind COLLEGE OF ENGINEERING AND RESEARCH CENTER
Bachelor of Technology - BTech, Mechanical Engineering
2012 — 2016
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