Fakhir Shahul

About Fakhir Shahul

With 25+ years of experience as an IT Executive, I specialize in driving digital transformation, cloud modernization, and enterprise data strategy to fuel business growth. My expertise includes AI/ML integration, data governance, analytics, and scalable data platforms that optimize operations and support strategic decision-making. I have a proven track record in leading consulting and managed services practices, consistently achieving revenue growth, driving cloud migrations, and improving customer success. By aligning technology with business goals, I’ve helped organizations reduce costs, scale high-performing teams, and enhance client retention. Leveraging my deep expertise in enterprise architecture, data management, and compliance, I am uniquely positioned to lead IT transformations and deliver measurable outcomes for businesses modernizing their data practices or transitioning to the cloud.CORE EXPERTISEProfessional Services | P&L Responsibility | Customer Service | Executive Management | Revenue & Profit Growth | Customer Escalation Management | Operations Management | SaaS | MS Service Model & Offerings | Advisory Services | Business Development | Strategic Planning | Budgeting | Go-to-Market Strategy | Enterprise Software | Enterprise Consulting | Program Management | Business Process Improvement | Process Improvement | Stakeholder Engagement & Buy-In | Vendor Relationships | Regulatory Compliance | Team Mentorship & Talent Development | IT Business Partnership | Risk Management & Compliance | Vendor & Contract Management | Cost Optimization & ROI Analysis | Project & Portfolio ManagementCAREER ACHIEVEMENTSREVENUE GROWTH: Achieved highest Managed Services revenue of $3.4M Annual Recurring Revenue (ARR). Drove growth of Managed Services pipeline in Americas.(Informatica)COST SAVINGS: Drove $19.7M savings in 4 years with move to Managed Service model. Won buy-in to adopt new model by influencing technology leaders/stakeholders across business lines.(Pfizer)DIVERSITY & EQUITY: Developed diverse teams, increasing employee retention and promoting culture of innovation. Led Inclusion, Diversity, Equality, and Belonging initiative.(Informatica)PROJECT LEADERSHIP: Led $4.2M transition to single service provider for BI application and ASM. Managed global vendors and worked with onsite/offshore teams in U.S, W. Europe, India, and China.(Pfizer)GLOBAL PRACTICE: Led delivery of cutting-edge solutions in North America, Europe Middle East and Africa (EMEA), Asia Pacific and Japan (APJ), and Australia and New Zealand (ANZ).(Informatica)

Experience

1. Senior Director Professional Services

   Aptean

   May 2025 — Present · San Diego, CA, US

   As Senior Director of Professional Services for North America, I lead Aptean’s ERP delivery organization, driving complex enterprise software implementations, customer success, and cloud transformation across manufacturing, distribution, and industry-specific verticals. I oversee a high-performing team of consultants, architects, and project leaders to ensure successful, on-time delivery of ERP and Equipment Rental & Sales solutions, consistently exceeding revenue and customer satisfaction targets.• Architect and scale professional services operations, introducing KPIs, best practices, and delivery models to enhance execution quality and repeatable success.• Serve as executive escalation leader, stabilizing complex customer projects and safeguarding strategic client relationships.• Spearhead ERP cloud migration programs, enabling digital transformation and seamless modernization from on-premise platforms to cloud-native solutions.• Expand managed and recurring services offerings, creating service packages that drive Annual Recurring Revenue (ARR), customer retention, and long-term value realization.• Collaborate closely with Sales, Product, and Engineering to align delivery capabilities with client needs and Aptean’s go-to-market strategy.• Lead workforce strategy—recruiting, mentoring, and performance-managing a national PS team to foster a culture of accountability, innovation, and growth.

Education

• Monash University

  Masters Computer Science, Information Technology

  1995 — 1996

• RMIT University

  Postgraduate Diploma Information Technology & Science, Information Technology

  1993 — 1994

• University of Madras

  Bachelor of Engineering (B.E.), Computer Science & Engineering

  1989 — 1992

Skills

• Areas of Expertise:
• Technical Support Delivery & Outsourcing
• Customer Satisfaction & Retention
• Strategic Planning Organizational Development
• Cross-Functional Leadership
• Analytical & Conceptual Problem Solving
• Change Management
• Resource Management
• Process Redesign
• Performance Improvement Budgeting
• Vendor Evaluation
• End-User Support
• Technical Proficiencies:
• Informatica Powercenter
• Oracle 8/8i/9i.11g
• Ms Sql Server
• Ms Access
• Crystal Reports
• Business Object
• C++
• C
• Sql
• Visual Basic
• Visual C++
• Pl/Sql
• Cold Fusion
• Xml
• Java Servlets
• Html
• Dhtml
• Css
• Erwin
• Toad 7.x/8.x/9.x
• Jbuilder
• Ms Front Page
• Ms Visual Studio
• Oracle
• Informatica
• Dimensional Modeling
• Microsoft Sql Server