Shagun J.

Role: Assistant Vice President- Digital and Transformation at EXL
Location: Pune, MH, IN
LinkedIn followers: 500 followers

OtherView LinkedIn profile

Experience

Assistant Vice President- Digital and Transformation
EXL
Oct 2022 — Present · IN

Skills

Business Process Outsourcing (Bpo)
Talent Acquisition
Strategy
Operations Management
Process Excellence
Mis
Employee Engagement
Workforce Management
Service-Level Agreements (Sla)
Kpo
Process Management
Management Information Systems (Mis)
Human Resources
Customer Relationship Management (Crm)
Risk Management
Team Management
Relationship Management
Outsourcing
Contact Centers
Six Sigma
Management
Service Delivery
Process Engineering
Business Analysis
Process Improvement
Performance Management
Crm
Business Development
Call Centers
Vendor Management
Resource Management
Sla
Transition Management
Customer Experience
Process Migration
Sourcing
Bpo
Screening
Business Process Improvement
Soft Skills

Contact information

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Work email
•••••@exlservice.com
Personal email
•••••@•••••.com
Direct dial
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Current company

EXL

59K employees · New York, NY, United States

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

exlservice.com

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Experience

Assistant Vice President- Digital and Transformation

Skills

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