Shagun Sehgal

About Shagun Sehgal

Manager of account managers with 8 years of strategic operations and 2.5 years of logistics experience generating client business and revenue in the enterprise and mid market freight, hospitality, and staffing sectors.Key clients include: Kelloggs, Sysco, MolsonCoors, HelloBello, The HomeDepot, Diversified Foods W.R. Randolph, Ramen-San. Experienced staff manager, overseeing between 6-30 staff across manufacturing, enterprise, and mid market teams to date including performance evaluations, hiring, promotions, and transitions.Current corporate leader, active member of DEI and Women in Supply Chain.

Experience

1. Manager, Strategic Account Development

   MoLo Solutions

   Jan 2023 — Present · Chicago, IL, US

   Establish strategies to implement growth and performance of accounts.Manage and lead 6-8 individual contributors and their Truckload book of business (totaling 150-200 small to midsize accounts.Create and execute department-wide SOPs on Afterhours/Weekend Support, Team guidelines, and customer onboarding.Utilize advanced reporting and freight market trends to analyze customer account success, portfolio growth, Account Manager development, gross margin performance, and KPIs. Spearhead and expand Empathy Program into Account Management Department- a cross departmental program to help bring collaboration and relationship within the organization to establish better working relationships amongst internal staff members in a cost effective way. Implement customized SOPs to enhance customer retention and experience. Collaborate across-departments to achieve common goals of execution from shipment awarded to invoicing of shipments.Nominated to participate in Leadership Academy- a highly competitive and in depth training for values-driven leaders to enhance their leadership styles to promote a healthy working environment for the organization. Included Thomas-Kilmann Instrument assessment and Myers Briggs assessment. Promoted 4 times over the employment period starting from Customer Operations Representative, Specialist, Lead, Operations Manager, Strategic Account Development Manager.

Education

• University of Cincinnati

  Bachelor's Degree & Honors, Psychology

  2010 — 2015

Skills

• Diversity
• Microsoft Word
• Recruiting
• Interpersonal Skills
• Interpersonal Skill
• Microsoft Office
• Close Attention to Detail
• Research
• Teamwork
• Leadership
• Psychology
• Adaptability
• Event Planning
• Social Media
• Public Speaking
• Intercultural Communication
• Management
• Customer Service
• Microsoft Excel
• Powerpoint