Shagun Rohila

Service Counsellor and Operations @Byju\'s

Ghaziabad, IN

Led and managed day-to-day operations of a center, ensuring smooth workflow and excellent customer service. • Implemented efficient processes and streamlined operational procedures. • Developed and implemented training programs for service staff, enhancing their technical skills and customer service abilities. • Oversaw scheduling, staffing, and performance management of employees, fostering a positive and collaborative work environment. • Maintained strong relationships with key stakeholders, including suppliers and vendors, to ensure timely delivery of resources and materials. • Analyzed customer feedback and implemented improvements to enhance service quality and customer satisfaction. • Assisted the Center Operation Manager in overseeing daily operations, including customer service, inventory management, and staff supervision. • Conducted performance evaluations, provided feedback, and implemented training programs to enhance employee skills and performance. • Collaborated with cross-functional teams to implement process improvements, resulting in streamlined operations and increased efficiency. • Assisted in the development and execution of marketing strategies to drive customer acquisition and retention. • Maintained accurate records of inventory, supplies, and financial transactions.

Banasthali Vidyapith

Bachelor's of science, B.Sc Aviation Science

Institute of Management Technology, Ghaziabad

Master of Business Administration - MBA (PGDM), Human Resources Management/Personnel Administration, General

Dehradun Public School (DDPS), India

10th, General Studies

Dehradun Public School (DDPS), India

12th, Science Side