Shagun Kapoor
Senior Agent Advisor (in Store Services) @Geek Squad At Best Buy
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WORK HISTORY
Senior Agent Advisor (in Store Services) @Geek Squad At Best Buy
Chilliwack, BC, CA
Supervise and provide daily work direction to a team of 5 Service Agents, ensuring productivity, accountability, and high service standards.Deliver advanced technical support including diagnostics, hardware repairs, and system upgrades for desktops and laptops.Manage the full client service lifecycle: check-in, troubleshooting, repair, parts ordering, billing, and check-out.Provide escalation support for complex technical issues and resolve client concerns professionally.Educate clients on repair solutions, system functionality, data protection, and preventative services.Drive revenue by recommending relevant services, warranties, and technology solutions aligned with client needs.Process transactions and maintain accurate service documentation in compliance with company SOP.Order and track parts and accessories to ensure timely completion of service orders.Ensure secure handling and storage of client property while maintaining strict privacy and corporate security standards.Coach team members on customer service excellence, sales techniques, and technical troubleshooting.Support leadership with recruiting, onboarding, training, scheduling, and retention initiatives.Participate in ongoing technical training and certifications to stay current with evolving technology and industry best practices.
EDUCATION
University of the Fraser Valley
Professional communication certificate, Comunications
University of the Fraser Valley
General studies diploma , Business/Commerce, General
Ryan International School
Business/Commerce, General
ABOUT SHAGUN KAPOOR
I’m a motivated and people-focused professional with experience in customer service, retail sales, and grassroots marketing. Currently working at Best Buy as a Agent Advisor geek squad,I specialize in helping customers find the right tech while supporting team sales targets. I enjoy creating positive experiences and offering solutions that genuinely meet customer needs.My background includes roles at Walmart, Church’s Chicken, and volunteer experience with Enactus UFV and Ayka India Trust, where I’ve built skills in public speaking, brand communication, and campaign planning. These opportunities have strengthened my confidence in engaging with people, solving problems on the go, and contributing to both individual and team success.I’m passionate about building a future in sales and marketing, and I’m always looking for new ways to grow, learn, and bring value to any team I join.Currently open to opportunities in sales, marketing, and customer experience.
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