Shagun Jhanji
Head Customer Service, Clix Capital Accomplished leader with more than 18 years of expertise in customer service, business excellence, and spearheading digital transformation initiatives.
- Role
- Senior Customer Service & Business Excellence Manager, Head Crm at Clix Capital
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shagun Jhanji
I am a seasoned Service and Business Excellence Expert with 18 years of comprehensive…
Experience
Senior Customer Service & Business Excellence Manager, Head Crm
Dec 2022 — Present · Gurugram, IN
I am a seasoned Service and Business Excellence Expert with 18 years of comprehensive experience in customer service, front-end operations, process optimisation, and quality management.My background includes extensive expertise in Customer Service, Business Excellence, and Vendor Management within various lending sectors, such as Mortgage, Retail, Consumer Finance, and MSME verticals.With a strong emphasis on process and quality management, I have successfully led multiple projects that integrated diverse service channels to enhance customer retention, improve cost efficiency, increase scalability, and elevate the overall customer experience.As an optimistic and goal-driven professional, I aspire to contribute to the leadership team by driving initiatives that elevate customer satisfaction and business profitability through continuous transformation.
Education
Indian Institute of Management, Lucknow
Executive Program
2024 — 2025
Symbiosis institute of Management Studies
Post Graduate Diploma in Insurance Management
2005 — 2007
Delhi University
B.Com (Honors)
2000 — 2003
Skills
- Project Management
- Credit
- Microsoft Office
- Strategic Planning
- Banking
- Team Management
- Process Improvement
- Customer Service
- Microsoft Excel
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