Shagoon Nayyar

About Shagoon Nayyar

I am a technologist bridging the gap between Hardware and Customer Reality. I specialize in System-Level Forensics for mission-critical deployments, Embedded Gateways (ISR/ASR) and Voice architectures. I utilize Post-Silicon Validation techniques to solve complex edge cases and hardware anomalies that standard testing often misses.As a Technical Captain, I drive operational readiness and manage high-stakes Sev-1 crises for Defense, Healthcare, and Finance infrastructures. I focus on Commercial Awareness—spearheading RMA Avoidance (ROMMON/CPLD recovery), revenue assurance, and Regulatory Compliance (TRAI/RBI) for strategic regional deployments.Beyond the tech, I am passionate about High-Performance Leadership and Cognitive Resilience. I write weekly on blending logic, intuition, and strategic growth. Join 5k+ readers following my insights. https://substack.com/@shagoonnayyar

Experience

1. Team Lead Team Captain Multiple Roles

   Cisco

   Jan 2017 — Present · Bengaluru, IN

   Hardware & Silicon Validation: Gateways (Cisco ISR G2/G3/4K, ASR 1K, ISR 8K), Embedded systems- Digital Signal Processors (DSP/PVDM)/ NIM moduled, FPGA & CPLD, DRAM/Memory Management, Hardware Recovery (ROMMON, Bootloader), Analog & Digital Telephony (FXO/FXS, TDM, E1/T1/PRI).Firmware & Platforms: Cisco IOS & IOS-XE (Embedded Linux), Multi-Platform Firmware (MPP), IP Phone Firmware (SCCP, SIP), CME ( Embedded Call processing Engine)Validation Tools & Analysis: Pre-Silicon & Post-Silicon Validation, Packet Analysis (Wireshark), Signal Processing Analysis (PCM Capture, DSP Dump), Core Dump/Crash Analysis, Traffic Simulation (SIPp), Defect Tracking (Jira).Signaling & Protocols: Telecom Signaling (SIP, H.323, ISDN Q.931, SCCP), Real-Time Constraints (Jitter, Latency, Drops), Layer 2 Negotiation (TEI, Q.921), CAS (Channel Associated Signaling).Engineering Leadership & Operations: Incident & Crisis Management (Sev-1/CAP Escalations), RMA Avoidance & Yield Improvement, Technical Escalation Management, Entitlement & Revenue Assurance, Lead Generation, Regulatory Compliance, Interoperability, Documentation Benchmarking

Education

• Wharton Online

  Executive Education, Business Analytics

  2019 — 2019

• Delhi Public School, Mathura Refinery Nagar, Mathura

  High School

• CX Academy, Cisco

  Women Leadership Enablement Program, Organizational Leadership

  2020 — 2020

• CX Academy, Cisco

  AMP/PEX 4.0, Business Administration and Management, General

• INDIRA GANDHI DELHI TECHNICAL UNIVERSITY FOR WOMEN

  Master's Degree, Information Technology

• CX Academy, Cisco

  Consultant Development Program - Foundational, Trusted Advisor

• Delhi University

  Bachelor's Degree, Computer Science

Skills

• C
• Programming
• Html
• Java
• Microsoft Office
• Leadership
• Teamwork
• Team Management
• Event Management
• Algorithms
• Project Management
• C++
• Javascript
• Research
• Management
• Customer Service
• Mysql
• English
• Event Planning
• Project Planning
• Public Speaking
• Sql
• Linux
• Windows
• Microsoft Excel
• Powerpoint
• Microsoft Word
• Team Leadership
• Data Structures
• Social Media