Shaft W.
Title Operations Team Lead @Yendo
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WORK HISTORY
Title Operations Team Lead @Yendo
Dallas, TX, US
Lead a high-performing team of Title Operations Specialists by providing coaching, training, and performance feedback to ensure accuracy and compliance across all title-related tasks. Administer the full vehicle title life cycle, ensuring all applications, lien placements, and releases strictly adhere to state-specific DMV regulations. Additionally, serve as the primary point of escalation for complex title issues and customer inquiries, while monitoring daily workflows and reporting on key performance metrics to drive operational efficiency.
EDUCATION
Wiley
Bachelor of Arts, Mass Communication/Media Studies
Wiley University
Bachelor of Arts - BA, Mass Communication
ABOUT SHAFT W.
20+ Years Leadership Experience | Customer Experience | Team LeadershipI am dedicated to the \'Gold Standard\' of service. My expertise lies in balancing rigorous technical analysis with the interpersonal skills needed to lead high-performing teams.Problem Solver: I move beyond process management to tackle complex issues.Relationship Builder: I turn challenging interactions into lasting partnerships.Results Driven: Focused on delivering work that moves the needle and drives organizational success.
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