Shafqat Ahmad

Assistant Duty Manager (Golden Tulip) @Louvre Hotels Group

Srinagar, IN

IDS) property management system.•Managed daily operations, including check-ins, check-outs, and room allocations to maximize occupancy.•Addressed guest inquiries and complaints promptly, ensuring a seamless and satisfactory experience.•Coordinated with housekeeping, maintenance, and other departments for seamless service delivery.•Attend to guests courteously and deal promptly with their requests and queries.•Have detailed information about the hotel and city.•Check on VIP guest movements, complete their pre-registration formalities.•Allocate rooms to all arriving guests after checking guest preferences.•Collect guest feedback forms and do any possible first-hand service recovery steps.•Led initiatives to streamline front desk operations, improving efficiency and guest satisfaction.•Implemented new check-in/out procedures, reducing wait times.•Addressed guest concerns promptly, achieving higher satisfaction scores.•Mentored new team members to ensure smooth integration and success.