Shafiul Alam Ishaque
General Manager @Sarovar Hotels
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WORK HISTORY
General Manager @Sarovar Hotels
Develop and define Operational Objective, i.e. Short and Long Term Plans to achieve organizational growth. • Maintaining standards and the norms to ensure quality up gradation of products and services. • Coordination with core Team members, plans objectives and strategies to maximizing customer satisfaction. • Maxi sing profitability and quality standards in operations. • Customer Satisfaction in the Units • Ensure hygiene and sanitation standards are maintained in the units. • Ensure efficient manpower requirements and norms are met so as to achieve efficiency of business operations. • Monitors the key area of the units and initiates corrective action, whenever necessary. • Ensure that the units premises, equipments and the environment are safe secure for the internal and external customers. • Counsels subordinates in work-related and personal matters. • Liaison with Government Departments for Legal Matters & Compliances in Operations. • Handling all the operational issues of the hotels, this includes policies, marketing strategies, procurement of equipments, supplies, vendor selection & quality control etc. • Designing Commercial policy, SOPs for entire group.• Strategic Planning.• Revenue control, budgeting for department.• Training, Development of employees of the organization.• Conducting market survey and competition analysis for developing tactical as well as strategic marketing & advertising plan.•Cross promotional tie-ups with other leading brands and retail stores, tie-up with leading Event Management companies, and so on.• Maintaining rapport with Corporate Clients for maximum patronage.
EDUCATION
American Hotel & Lodging Educational Institute, Orlando, USA
Certified Hotel Administrator
Kendriya Vidyalaya
XII, KVFW
ABOUT SHAFIUL ALAM ISHAQUE
As a Hotel Business Administrator with 28 years of work experience in the hotel sector in different areas such as food and beverage, events, banquets, sales & marketing, and experience in staff managing. I consider myself as an efficient and proactive person, who counts with the following characteristics: leadership, decision making, and staff management, good handling in the development of friendly and respectful relationships, Listening skills, and consider myself a responsible, willing to learn, creative, with initiative and punctuality.I accept with pleasure the challenges and goals that the organization assigns me, with the ability to work in a team, ability to work under high pressure so that I can solve problems efficiently and achieve the goals set by the company and by my seniors.
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