Shaneisha Ferdinand

About Shaneisha Ferdinand

Most businesses don’t fail because of bad ideas. They fail because operations don’t…

Experience

1. Senior Resolution Manager

   Gallagher Bassett

   Apr 2022 — Present

   Oversees complex workers’ compensation claims to drive timely resolution and reduce overall claim costs.• Manages litigation processes by retaining expert counsel and enforcing guidelines for budgeting, bill reviews, and payments, controlling costs while upholding operational standards and efficiency.• Fosters collaborative claims environments through open dialogue, knowledge sharing, and cross-functional coordination, addressing complex issues holistically and delivering exceptional customer experiences.• Analyzes diverse data sources to interpret trends, support strategic decisions, and evaluate business initiative impacts, driving informed actions and performance optimizations effectively.• Mitigates litigation risks by 30% via thorough research and preparation for mediation, early litigation stages, and settlement negotiations, securing precise resolutions.• Achieves 100% weekly audit scores using loss management techniques to resolve intricate claims within timelines, boosting client satisfaction significantly.• Gathers and analyze claims data from TPA and internal systems to prepare reports for leadership and external stakeholders.• Collaborates with cross-functional teams and outside vendors to reconcile loss information and resolve reporting issues

Education

• Saint Leo University

  Bachelor of Arts - BA

• Saint Leo University

  Master of Business Administration , Management Information Systems

• University of Virginia

  Accounting Cert, Accounting

• George Mason University

  Graduate Certificate, Business Analytics

  2025