Shafeiq Sakhizada
Senior Information Technology Manager @Product Madness 📱🎮
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WORK HISTORY
Senior Information Technology Manager @Product Madness 📱🎮
Led end-to-end IT operations and end-user computing services across EMEA, supporting business-critical systems and senior stakeholders in a fast-paced gaming environment.Owned ITIL v4 incident, problem, and change management, improving service stability while balancing BAU operations with transformation initiatives.Provided technical leadership across Microsoft 365, Azure, Intune, Okta, IAM, and SaaS platforms, ensuring secure and scalable service delivery.Built and developed a high-performing IT engineering team, driving accountability, skills growth, and consistent service excellence.Delivered executive-level IT support, resolving complex issues quickly and maintaining high satisfaction among leadership stakeholders.Partnered with global architecture, security, and risk teams to design compliant infrastructure and security solutions aligned with business goals.Managed vendors and suppliers end-to-end, from quoting and procurement to deployment, while maintaining governance and compliance standards.Implemented process improvements and automation initiatives that increased operational efficiency and reduced service risk.
EDUCATION
City St George’s, University of London
Bachelor of Science (BSc) , Computer Science
Stanmore College
BTEC Extended Diploma in IT, IT Practitioners (Networking)
SKILLS
ABOUT SHAFEIQ SAKHIZADA
I’m an IT Leader with extensive experience leading global IT operations and end-user computing in fast-paced, international environments. I specialise in building reliable, secure, and scalable IT services aligned with ITIL v4, with deep expertise across Microsoft 365, Azure, Intune, Google Workspace, JAMF, IAM, and SaaS platforms.Across EMEA and global organisations, I’ve led incident, problem, and change management, balanced BAU operations with transformation projects, and developed high-performing IT teams focused on accountability and continuous improvement.I work closely with senior stakeholders and vendors to align IT strategy with business priorities, improve service efficiency, and enhance user experience, from executive support to enterprise platforms. I’m particularly interested in IT operations leadership, digital transformation, and environments where technology enables scale, resilience, and growth.
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