Shafayet Muntasir
Computer Consultant Ii @University of Michigan Information and Technology Services
Signup · Get unlimited contacts
WORK HISTORY
Computer Consultant Ii @University of Michigan Information and Technology Services
Ann Arbor, MI, US
Selected to serve as a Consultant II (Mentor), responsible for onboarding new hires, conducting training sessions, and providing constructive feedback to peers.• Acted as a primary point of escalation for complex technical issues, resolving advanced hardware and software challenges beyond the scope of general support.• Delivered remote consulting support via phone, chat, and ticketing systems, troubleshooting a wide range of IT problems for the university community.• Provided frontline technical support to U-M students, faculty, and staff at Mason Hall Computing Site and ITS Tech Shops, resolving hardware/software issues and guiding users on campus IT resources.• Assisted with specialized services including poster printing, laptop loaner programs, and technology purchases, ensuring efficient operations and high customer satisfaction.• Collaborated with ITS teams to maintain computing sites, promote technology best practices, and contribute to innovative support initiatives.• Gained hands-on experience in a dynamic IT environment, enhancing skills in customer service, problem-solving, and U-M-specific systems.
EDUCATION
Macomb Math Science Technology Center
High School Diploma
Fitzgerald Senior High School
High School Diploma
University of Michigan
Bachelor of Science in Engineering , Computer Engineering
Warren Mott High School
High School Diploma
ABOUT SHAFAYET MUNTASIR
I\'m a motivated college freshman with strong organizational skills, attention to detail, and communication abilities, looking to learn and improve in all aspects of life including my religion, my academics, and my career.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.