Shafaque A. Shaikh

About Shafaque A. Shaikh

As an experienced leader in marketing, strategy, and customer experience, I have had the privilege of driving growth and operational excellence across global markets. My expertise spans business strategy, marketing, communications, service operations, and customer excellence. By leveraging data analytics, technology, and digital strategies, I optimize marketing efforts, improve customer engagement, and cultivate a culture of innovation. With a proven track record of leading high-performing teams and successfully managing complex projects, I am committed to delivering meaningful results. My in-depth knowledge of key industries—ranging from automotive and agriculture to construction and beyond—enables me to navigate diverse challenges effectively.I am skilled in strategic planning, business development, customer relationship management, operations management, and talent development. Always striving for excellence while fostering collaboration and growth, I remain grounded in humility and continue to learn and grow. Working alongside talented professionals, I am dedicated to enhancing customer engagement, nurturing talent, and maintaining operational excellence. Strategic Leadership: Developing and executing comprehensive growth strategies, navigating complex organizational landscapes, and fostering high-performing teams. Customer Excellence: Designing and implementing strategies to enhance customer satisfaction, loyalty, and advocacy. Global Operations: Leading and managing global customer service operations, ensuring efficient and effective delivery across diverse markets. Digital Transformation: Harnessing technology to optimize marketing efforts, improve customer engagement, and drive innovation. Business Development: Identifying and seizing new business opportunities, building strategic partnerships, and fostering stakeholder relationships. Automotive (MD, HD), Agriculture, Construction, Steel & Metal, Cement, Marine, Mining, Oil & Gas, Defense, Railways, Pharmaceutical, Power, Petrochemical, Food & Beverage, Chemicals, Aerospace. B2B, B2C & D2C.

Experience

1. Aerospace Global Supply Chain Coe - Purchasing

   Eaton

   Sep 2025 — Present · Pune, IN

   As Purchasing Manager for the Aerospace Global Supply Chain Center of Excellence (GSCCOE), I lead the Aerospace CoE Purchasing Team, driving our strategic sourcing and end-to-end purchasing responsibilities across global aerospace networks. My role focuses on deploying the CoE Foresight strategy for Aerospace and collaborating closely with the Aero IBP team to ensure seamless integration of purchasing into the broader supply chain strategy. In addition, will be leading the operations fulfilment for Aerospace. Key Responsibilities & Contributions: • Lead the Aerospace CoE Purchasing Team with accountability for global purchasing operations. • Deploy the CoE Foresight strategy to strengthen resilience, cost optimization, and supplier collaboration. • Partner with the Aero IBP team to align purchasing with integrated business planning and operational priorities. • Ensure end-to-end responsibility for aerospace purchasing, supporting Eaton’s growth, innovation, and operational excellence. • Champion continuous improvement, compliance, and value creation across global supplier networks.

Education

• Indian Institute of Management, Lucknow

  Operations Management and Supply Chain Analytics, Operations and Supply Chain

• Indian Institute of Technology, Bombay

  IIT-DEP, Embedded Systems

  2006 — 2006

• Savitribai Phule Pune University

  Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering

  2000 — 2004

• Fergusson College

  HSC, Science & Electronics

  1998 — 2000

• Indian School of Business

  Leadership in Artificial Intelligence and Strategy, Artificial Intelligence

• St. Mary's School Pune

  Indian Certificate of Secondary Education (ICSE)

  1986 — 1998

• University of Leeds

  Master of Business Administration (MBA), Marketing Strategy & Business Excellence (Fulltime; On-campus in U.K.)

  2007 — 2008