Shae Taylor
Account Manager | Commercial Lines Insurance & Personal lines | Property And Casualty License
- Role
- Account Manager at Allstate
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Account Manager
Jan 2021 — Present
Risk assessment -Evaluated 300 plus renewal policies and new business submissions per company underwriting guidelines.Customer complaints-Managed and resolved customer complaints and requests while maintaining excellent professionalism standards according to company policies and procedures.Internal departments-Acted as liaison between clients and IT departments to communicate, research, and investigate client issues.Customer escalations-Displayed professionalism in handling customer escalations from upset customers and retaining customer satisfaction.Company procedures-Monitored employee incoming calls to ensure customer satisfaction and compliance with company procedures.Sales development Inbound and outbound SalesExceeded last quarter sale KPI by 8.7%Experience with salesforce,applied Epic and G suite
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