Shae P.

Customer Advocate | Client Journey Guide | Relationship Builder

Role: Coach, Mid-market Customer Success - North America at 360Learning
Location: Athens, GA, US
LinkedIn followers: 500 followers

About Shae P.

Enthusiastic client relationship professional with a passion for driving ongoing customer success within the dynamic landscape of SaaS organizations. My experience spans across multiple international organizations where I\'ve had the privilege of serving as a trusted advocate for enterprise-level clients.

Experience

Coach, Mid-market Customer Success - North America
360Learning
Jan 2026 — Present
Leading our North American Mid-Market Customer Success team with a goal of delivering consistent customer outcomes at scale. Focused on developing CSM talent, driving value realization, and balancing retention, growth, and efficiency.

Education

The University of Georgia
Bachelor of Arts, Political Science
2008 — 2012

Skills

Customer Service
Political Campaigns
Public Relations
Campaigns
Client Relations
Account Management
Fundraising
Quickbooks
Political Financial Consulting
Customer Advocacy
Federal Political Compliance

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Shae P.

Experience

Coach, Mid-market Customer Success - North America

Education

The University of Georgia

Skills

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