Shadrach Wilson
Senior Desktop Support Analyst @UnitedHealth Group
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WORK HISTORY
Senior Desktop Support Analyst @UnitedHealth Group
Santa Ana, CA, US
Managed and maintained a complex network infrastructure consisting of users in over 200 locations in Southern California.• Provided tier 1 and 2 technical support for desktop, laptop, mobile, and peripheral devices across enterpriseenvironments.• Resolved hardware/software issues both remotely and on-site using tools like SCCM, Active Directory,and ServiceNow.• Delivered technical support for clinical and non-clinical staff, ensuring minimal disruption to patient careoperations.• Delivered remote assistance to providers and care managers across multiple regions using remote tools (e.g,Bomgar, RDP, Citrix).• Supported clinical application users by troubleshooting issues with EMR systems, medication dispensing devices,and diagnostic tools.• Ensured compliance with HIPAA regulations during system access provisioning and troubleshooting.
EDUCATION
Intercom Programming & Manufacturing Company, Ghana
Diploma, Computer Hardware & Networking
Westcliff University
Master of Business Administration - MBA, Information Technology
Methodist University Ghana (MUG)
Bachelor of Science (BSc), Information Technology
Regent Business School
Certificate, Project Management
SKILLS
ABOUT SHADRACH WILSON
The goal is still to utilize expertise and prior experience to enhance efficiency and…
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