Shadi Idelbi
IT Director at Far Out Solutions
- Role
- Director of IT at Far Out Solutions
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Shadi Idelbi
IT support management professional with over 10 years of experience and an outstanding record in providing solutions using managerial, technical, leadership, and project management skills. A diversified career track involving management of vendor/client relationships, development of new profitable project contracts, and leading a support department comprised of various tasked members. Additionally, establish goals and objectives for the help desk operation that support and match the organizations overall aspirations. Manage the Help Desk function to provide effective support for the services being delivered to clients. Ensure that Help Desk provides the first level of support for a client and often coordinates the overall support process. The job involves coordination, communication, documentation and decision-makingSpecialties:•Provide strategic functionality in supporting the customer relationship objectives•Ensure customer satisfaction•Support the retention of customers•Identifies additional business opportunities•Provide a structured approach for the service support activities•Enable identification of customer training requirements•Monitor service activities and service performance levels•Optimize staff and other resources
Experience
Director of IT
Sep 2015 — Present · US
Education
Applied Science University
Bachelor of Science (BSc), Computer Information System
1997 — 2001
Skills
- Dns
- Integration
- Project Planning
- Servers
- Crm
- Itil
- Sql
- Databases
- Cisco Technologies
- Leadership
- Disaster Recovery
- Access
- Operating Systems
- Networking
- Troubleshooting
- Windows Server
- Technical Support
- Team Management
- Data Center
- Process Improvement
- Strategy
- Training
- Testing
- Security
- Windows
- Oracle
- Program Management
- Project Management
- IT Service Management
- Pre-Sales
- Information Technology
- Software Documentation
- Dhcp
- Management
- Team Leadership
- Telecommunications
- Product Development
- Vendor Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.