Shad D. Gross

About Shad D. Gross

My work has covered a range from photographing musicians and creating layouts as an art director for a music magazine, working on storyboards and interface design for a UN initiative, producing research that has been presented across five continents, and service design work focused on translating research into artifacts to aid in understanding users\' journeys. Recently, I have been working in a service design capacity with an emphasis on platform strategy.

Experience

1. Consulting Manager

   Virtusa

   Jul 2023 — Present · IN, US

   Supported client savings and customer satisfaction by conducting user experience research and service design facilitation.Supported recruitment, hiring, and thought leadership around user experience and research.Accelerated task efficiency through the design of 5 enterprise AI systems and creation of research-specific agents.

Education

• Indiana University Bloomington

  Doctor of Philosophy (Ph.D.), Human Computer Interaction

  2010 — 2016

• The College of Wooster

  Bachelor of Science, Studio Art

  1999 — 2003

Skills

• Storyboarding
• Contextual Inquiry
• Paper Prototyping
• User Interface
• Illustrator
• User-Centered Design
• Web Development
• Rapid Prototyping
• Interaction Design
• Persona
• Adobe Illustrator
• Flash
• Service Design
• Usability Engineering
• Participatory Design
• User Experience Design
• Ethnography
• Indesign
• Usability Testing
• Design Strategy
• Photography
• User Experience
• Wireframes
• Card Sorting
• Css
• Information Architecture
• Heuristic Evaluation
• Wireframing
• Experience Design
• Graphic Design
• User Interface Design
• User Research
• Human Computer Interaction
• Usability
• Design Thinking