Shadai Reid

WORK HISTORY

EDUCATION

ABOUT SHADAI REID

A dynamic Project Manager / Business Analyst with over 8+ years of experience in leading, planning, testing, and deploying new software systems. I have a proven track record of training and managing requirements to drive organizational change, improve business performance and support client retention. I enjoy solving problems, bridging gaps in business processes, and reducing bottlenecks across different channels. Here are some of the companies I have helped:Vistaprint The largest online printing company in North America with $1.66B in annual revenue. Project: Implementation of Salesforce Service Cloud platform. Led the team assigned to a $2M project that Implemented the client\'s CRM. Increased e-commerce sales by almost 30% in 6 months. Completed in-depth analyses for business optimization projects boosting revenue by 11.8%.Canadian Appliance Source Rank as one of the fastest growing retailer in Canada with 102.2M in annual revenue. Project: MS Dynamics CRM Implementation. Implemented an Automated Testing strategy for MS Dynamics 365. Saved $0.5 million by re-configuring the client\'s data system.Engaged and worked with 3 aligned teams (sales, account management, and operations) to more effectively achieve business needs and analysis results.Bounteous The leading digital innovation partner that co-innovates with the world\'s most ambitious brands to create transformative digital experiences. Project: Integrate Single Sign On (SSO) with PeopleSoft HRIS/HCM system Completed in-depth analyses for business optimization projects boosting revenue by 11.8%. Improved the data administration and reporting processes. Led 7 cross-functional product teams to 25% efficiency improvement and $1.2M cost savings. Enhanced the integrity of the data elements of PeopleSoft-Here\'s what some of my clients are saying: She really delivered on time and on budget. A true professional, highly recommended. I am very please to provide my recommendation for Shadai. Her knowledge of CRMs and expertise in Sales and Customer Service was a huge advantage to our entire office. Not only did she put this skill set to work, but she also led a series of training sessions on the Salesforce CRM with the team —increasing our total sales by over 18% in just one quarter. I know that Shadai was a huge piece of our success-CORE COMPETENCIES🟢 Retail Expertise🟢 Salesforce CRM🟢 Business Analysis🟢 Project Management