M. Shadab Lari

About M. Shadab Lari

Passionate & result-oriented Knowledge Management practitioner and Internal…

Experience

1. Knowledge Management & Creative Design Head

   Wipro

   Oct 2012 — Present · Bangalore, IN, US

   Knowledge Management LeaderThe strategic initiative I lead has outreach to senior consulting, sales and account executives. Strategized, executed and demonstrated tangible outcome KM can make across the Consulting group. Established best-in-class online KM platform rich in taxonomy, robust in information architecture, with seamless workflow & automation embedded, with a high degree of recall. Robust KM rewards & recognition program institutionalized has resulted in consistent high quality contribution. The online KM platform has become the hub for our global workforce where they quickly reuse knowledge across Consulting life cycle (i.e. Offer-to-Lead, Lead-to-Order & Order-to-Cash) and the information is leveraged for deal pursuits improving win rate, faster employee onboarding and delivery excellence. Creative methods like Desktop App and Lock screens has help improve adoption significantly across the firm. 11x increase in traffic, 27x increase in unique visitors, 2x volume increase. 85%+ visitors find information relevant & useful. Creative Design LeaderBrought renewed focus contributing to deal wins. 85% Partners use services to shape proposals & position sales collateral consistent with Wipro brand guidelines. CSAT improved to 4/4. Request volume increased 5x in 2 years.Recognition: Distinctive Problem-Solving Award and Keystone award for consistently performing above expectations. Last 9 years appraisal ratings: Either \'Excellent Contribution\'(4/5) or \'Outstanding Contribution\'(5/5).

Education

• Savitribai Phule Pune University

  MBA

  1999 — 2001

• Savitribai Phule Pune University

  Bachelor of Engineering

  1995 — 1998

• University of Mumbai

  Diploma

  1992 — 1995

Skills

• Process Improvement
• Web 2.0
• Product Management
• Marketing
• Social Networking
• Strategy
• Business Analysis
• Project Management
• Organizational Development
• Customer Relationship Management (Crm)
• Crm
• Pre-Sales
• Content Management
• Business Strategy
• Requirements Analysis
• Innovation Management
• Business Development
• Knowledge Management
• Leadership
• Management
• Team Building
• Change Management