Shadab Khan
Manager - EXIM II Operations II Customer Service II Process Excellence II Six Sigma Lean OPEX II Transitions/Off shoring
- Role
- Manager, Operations at Panalpina
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shadab Khan
Customer and solution-focused consummate leader, team builder and trusted advisory who…
Experience
Manager, Operations
Mar 2019 — Present · Mumbai, IN
Managed Germany, Belgium & Netherlands process of Export & Import with team size of 50+. Responsible to handle end to end complete operation, Customer service & documentationprocesses from booking stage to shipment finalization till consignment delivery. Co-ordination with suppliers, carriers, transporters, sales, terminals, consignee & destination. Ensuring no escalations to internal and external stakeholders with proactive follow ups onBookings, SI submission, Customs, MBLs, AMS submission, Bill release, Invoice & Pre alerts. Handled Invoicing process for all shipments and closing disputes with customers on time. Sharing complete process & performance reports to business leaders and stakeholders. Handled transitions of 4 countries – Germany, Belgium, Netherlands & France. Responsible for complete transition starting with Migration plan, transition, FTE planning, SOPalignment, Audits, Error logs, Deadlines, KPI, Billing till project closure. Responsible to maintain and improve KPI, SLA, Migration closure, Process Improvement. Worked on global projects for Standardization, Automation, KPI improvement & Quality. Responsible for Team performance, Coaching, Attrition, OT hrs and Process Efficiency. Weekly & Monthly call connects with Customers, Front office & all Stakeholders. Responsible to plan & execute BCP along with cross trainings across sites.
Education
University of Mumbai
Bsc I.T.
2006 — 2009
Skills
- Communication
- Customer Experience
- Customer Satisfaction
- Teamwork
- Team Management
- Documentation
- Administration
- Cross-Functional Team Leadership
- Problem Solving
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