Shadab Khan
🚀 Business Process Leader with 8+ Years of Experience | Deputy Manager at ICICI Bank | Financial Services Expert | HR Strategist | Customer Success & Team Development Specialist
- Role
- Deputy Manager Grade Ii Relationship Manager at ICICI Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shadab Khan
Results-driven professional with 8+ years of expertise in banking, financial services, HR…
Experience
Deputy Manager Grade Ii Relationship Manager
Dec 2023 — Present · IN
Develop and implement innovative financial solutions, including investments, mortgages, and asset management, enhancing client service experiences• Collaborate with the credit team to formulate credit scoring models and oversee client loan negotiations and payment monitoring• Address and resolve customer issues through strategic communication and problem-solving approaches• Assess client financial stability and creditworthiness through detailed research• Educate the team on various financial products, including home loans (HL), personal loans (PL), and auto loans (AL)• Maintained a positive, professional workplace environment, enhancing staff and customer satisfactionKey Achievements:• Achieved budgetary targets with strategic planning and effective resource management• Achieved all set service quality and timing objectives, maintaining rigorous scheduling standards• Initiated and refined communication protocols for team meetings, enhancing operational efficiency• Assumed additional responsibilities as needed to contribute to overall team success
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