Shadab Khan

About Shadab Khan

The value I will bring to your organization includes a sting skill set which I have developed through my academic and work experience. For the last Five years, I have been working as a Language Translator/interpreter, Risk Management Associate, Risk investigator or Risk investigations Manager for Amazon Development Centre India Pvt Ltd, Handling risk management for the internal structure, initiating and collaborating on new campaigns, and all departmental risk management issues, problems, and goals. I have also been responsible for a number of key office administrative responsibilities such as typesetting, organizing and imputing information, communicating with other departments, and brainstorming internally in the risk management department. I am thoroughly trained and educated in handling executive level Escalations, and with my skills in analysis, problem solving, and communications; I would make an excellent addition to the team. Here I Have been responsible for handling SLA’s, Collaborate with Global Process Owners to discuss the developments and maintain best practices and Part of global stake holders in re-defining metrics and also improvising the SOPs. I do have the expertise in performing the Quality audits for the team and doing the Performance Management. Along with my Bachelor’s degree in Turkish Language and Literature, I also have MBA in HR and Marketing & Master’s degree in Human Resource Management and have basic knowledge of French language as well.

Experience

1. Investigations Manager

   Amazon

   May 2022 — Present

   Have been responsible for handling SLA’s.• Collaborate with Global Process Owners to discuss the developments and maintain best practices• Part of global stake holders in re-defining metrics and also improvising the SOP.• Performed Root Cause Analysis (RCA) for any issues within the projects, suggested and implemented solutions.• Handling a team of investigators working on 5 Market Place (AE, EG, SA, SE and GB)• Conducted performance review and provided One on One feedback.• Create career path for team members, enhanced their skills and prepared them for interviews.

Education

• Swami Vivekananda Subharti University, Meerut

  Master of Business Administration - MBA, HR & Marketing

• Jamia Millia Islamia

  Master's degree, Human Resources Management

• Jamia Millia Islamia

  Bachelor of Turkish Language, Turkish Language and Literature

  2015 — 2018