Shadab Jamil

About Shadab Jamil

CCNA #CCNP #ITIL #IncidentManagement #ProblemManagement #ProjectCoordinator Having 7+ years of a successful career with diverse roles distinguished by an acclaimed performance in- ITSM Technical Problem Manager - ITSM Technical Incident Manager - IT Project & Administration - G NOC (Global Network Operation Center)- Network Troubleshoot - Routing & Switching - ITIL Process - Technical Support Network Infrastructure Proficient in analyzing information system needs, evaluating end-user requirements. Experience in troubleshooting Network Incidents over global enterprise Network Environment. A welcome addition to any management team with exposure to working with multinational individuals, team-based management style coupled with an enthusiasm to contribute in any role to ensure successful accomplishment of the job.

Experience

1. Itsm Technical Problem Manager

   Capgemini

   Sep 2021 — Present

   Project – Bank Of America (CISCO CMS UDF - DATA)\\\\n\\\\n• Manage problem tickets for identified high-priority incidents.\\\\n• Priorities problem records and eliminate backlogs.\\\\n• Contribute to major incident reviews.\\\\n• Manage identified problems to proactively prevent incidents from occurring and to minimize the impact of incidents that cannot be prevented.\\\\n• Co-ordinate the end-to-end problem management activities, from registration to closure with all involved teams.\\\\n• Work very closely with the Incident Managers to support ITIL best practice and to help manage on a day-to-day basis.\\\\n• Work with the Production Management and Infrastructure teams and 3rd parties to ensure end-to-end problem management resolution.\\\\n• Co-ordinate appropriate resources to resolve critical incidents in accordance with defined service and operational level agreements.\\\\n• Facilitate post-incident analysis to ensure root cause is documented and provide “known error” documentation to be published in the knowledge base.\\\\n• Ensure all incidents are properly documented from inception through to incident resolution.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Maulana Azad National Urdu University, Hyderabad

  Diploma in Information Technology, Information Technology

  2010 — 2013

• Singhania University

  Bachelor's degree, Information Technology, First Division

  2018 — 2020